Returns Policy

At Garden Statues UK, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not happy with your order, you may return it in accordance with our returns policy outlined below.

Returns Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in their original condition, and in the original packaging.
  • Custom-made or personalised items cannot be returned unless faulty.

How to Return an Item

  1. Contact our customer service team to initiate a return.
  2. Pack the item securely in its original packaging.
  3. Include the order number and reason for return.
  4. Ship the item back to us using a tracked delivery service.

Refund Process

  • Once we receive and inspect your return, we will process your refund within 5-7 working days.
  • Refunds will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

Faulty or Damaged Items

If your item arrives damaged or defective, please contact us immediately. We may request photos for verification and will arrange a replacement or refund as appropriate.

Non-Returnable Items

  • Bespoke, customised, or made-to-order sculptures.
  • Items that have been used, altered, or damaged after delivery.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

For further assistance, please refer to our FAQs or contact our customer service team via the form on our website.

Thank you for shopping at gardenstatuesuk.com.